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Returns and Cancellation Policy


Please see the following requirements for returns:

All items must be unused, in its original packaging & condition.

Return at our shop within 15 working days from delivery or pickup date, along with the receipt of purchase.

The product can be exchanged with voucher of equivalent value or with other product of equivalent value.

In case of purchase from our online shop, you can receive a refund for the value of your purchase.


In case you reject the parcel at the courier or if you wish to return the parcel by courier we will refund the amount of your purchase. Kindly note, that this does not guarantee refund of the whole amount. Any charges that may occur for the return of the package and money refund will be deducted from the amount.   


How to cancel an online order

If you have chosen to Pick-up from Serelia shop, you can cancel your order at any time up to 3 working days, after the order confirmation date, by calling us at 22 459 459.

If you have chosen the Pick-up from Akis Express office, you can cancel your order at any time before the product is handed to the delivery service.

After the dispatch of the product, your order status will automatically update and you will no longer be able to cancel your order.

You can of course, return the product you bought following our Returns Policy as described above.

To cancel your Pick-up from Pick-up from Akis Express office order, please call 22459459, Monday to Friday, from 08:30 to 18:00.